Troubleshooting web issues is technical but also an art as there are so many variables.

To help us find and fix the issues fast, it helps us to provide the following information:

URL: MOST IMPORTANT
Operating system: Mac/PC
Browser: IE (11/edge), Chrome, Safari, Firefox
Desktop/Mobile: iPad, Phone (Apple, Android)
Error Message: “502 Server Error”
Excessive detail: More is better...“ I was on the homepage and clicked on the blue download button, there was a pause and then the error message appeared. The screen froze and my computer started to belch blue smoke and smelled like toasted almonds.”

Screenshots

To create a screenshot use a browser extension
Chrome - Awesome Screenshot
https://chrome.google.com/webstore/detail/awesome-screenshot-app/mfpiaehgjbbfednooihadalhehabhcjo?hl=en

Safari - Awesome Screenshot
https://www.awesomescreenshot.com

Internet Explorer - Qsnap
https://alternativeto.net/software/qsnap/

Firefox
built into address bar